Travel by Fresnaye ("we," "our," or "us") is a division of Fresnaye & Company LLC, a luxury travel advisory firm with offices in Washington, DC and London, UK. We are committed to protecting the personal information of our clients and website visitors.
This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit travelbyfresnaye.com, use the Travel by Fresnaye mobile application, or engage our travel advisory services. By accessing our website or services, you agree to the practices described herein.
When you engage with our services, create a client account, or submit an inquiry, we may collect:
When you visit our website, we automatically collect certain technical information:
We may receive information about you from partner sources, including:
We use the information we collect to deliver and continuously improve our travel advisory services:
We do not sell your personal information to third parties for their independent marketing use.
We retain your personal information for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Specifically:
You may request deletion of your account and associated data at any time, subject to our legal retention obligations.
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
Residents of the European Union and United Kingdom have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR. California residents have rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us at the address below.
Travel by Fresnaye operates internationally. Your information may be transferred to, and processed in, countries other than your country of residence — including the United States and the United Kingdom — which may have different data protection laws than your jurisdiction.
Where required, we implement appropriate safeguards for cross-border transfers, including standard contractual clauses approved by relevant data protection authorities.
We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
No method of transmission or storage is completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. When booking travel for minors, we collect only the information necessary to complete the reservation and comply with carrier and property requirements.
If you believe a child has provided us personal information without appropriate consent, please contact us and we will promptly delete such information.
The Travel by Fresnaye mobile application ("the App"), available for iOS and Android, may collect additional information not described above. Please refer to the App-Specific Privacy Policy for complete details regarding data collected through the mobile application, including location data, push notification preferences, and device-specific identifiers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, sending a notice to the email address associated with your account.
Your continued use of our website or services after any update constitutes your acceptance of the revised policy.
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
We will respond to all privacy-related requests within thirty (30) days of receipt.